Fair Usage Policy

By accessing the website at glitchservers.com you are agreeing to be bound by all of our policies, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law. A breach or violation of any of the Terms will result in an immediate termination of your account and right to use our Service without refund.

1. Purpose and Scope

Our primary service focus is game server hosting. This Fair Use Policy sets out acceptable use of our network resources, ensuring that the needs and requirements of our gaming clientele are met, while preventing potential misuse.

2. Game Server Usage

Clients are permitted unrestricted network usage for any normal game server operations. This encompasses game-related data transfer, updates, and any related activities that are essential to running and maintaining a game server that is hosted on a Glitch Servers VPS, virtual dedicated server, or baremetal dedicated server.

3. Restrictions on Network Usage

Proxies and TOR: Hosting proxies of any kind, including but not limited to TOR exit nodes or any other TOR-related services, is strictly prohibited on our network. Any attempt to set up or use these services will result in immediate action, including potential suspension of service. Clients must ensure that their services do not include proxy servers or TOR nodes.

VPNs and Tunneling: While clients may set up VPNs or tunneling services on their servers, they are subject to a monthly data transfer limit of 20TB. Exceeding this limit may result in temporary throttling, additional charges, or suspension of service if deemed high risk. Additionally, clients must ensure that their VPN or tunneling setups do not disrupt or interfere with other users’ access to the network.

Media Streaming Services: Hosting of media streaming services on our network is strictly prohibited. This includes, but is not limited to, video streaming, music streaming, live broadcasting platforms, and any form of continuous or on-demand media delivery. Violations may result in immediate suspension of service and potential additional charges.

Speed Test Servers: The use of our network resources to host speed test servers or similar bandwidth-measurement tools is prohibited. This includes any activities aimed at testing or benchmarking network speed and performance. Clients found hosting such servers may face service limitations or suspension.
Cryptocurrency Mining: The use of our network resources for cryptocurrency mining or related activities is prohibited. This includes mining operations, blockchain validation, and related computational tasks that can adversely affect network performance and resource availability.

High-Volume Email Services: Hosting of high-volume email services, including bulk email or mailing lists, is prohibited. This restriction is in place to prevent potential abuse and ensure optimal network performance for all users. Clients must adhere to these restrictions to avoid service disruptions.

Distributed Denial of Service (DDoS): We provide DDoS protection for our network to safeguard against attacks.

Clients are strictly prohibited from using our network resources for conducting or “testing your power”, including any form of outbound attacks targeting other networks or services. Any use of our services for such activities, whether against their own services or others, is not allowed and may result in immediate service termination.

Server Automation and Bots: The use of server automation tools or bots that generate excessive network traffic or server load is prohibited. This includes, but is not limited to, automated scripts, scraping tools, and other mechanisms that can strain our resources or disrupt service stability.

Illegal Activities: Any use of our network resources for illegal activities, including but not limited to, unauthorized access to networks, distribution of illegal content, or any form of cybercrime, is strictly prohibited. Such activities will result in immediate termination of service and potential legal action.

4. Service Limits

Although services may be advertised as “unlimited” or “unmetered,” these terms are subject to the physical constraints of our hardware and network infrastructure. Our fair use policy is in place to prevent abuse and to ensure equitable use of resources. Examples of activities that may trigger fair use considerations include, but are not limited to:

  • Excessive resource consumption, including bandwidth, CPU, or memory, that impacts the performance of other users.
  • Unusual spikes in activity that exceed typical usage patterns and cause strain on the network or hardware.
  • Use of services that causes persistent or widespread disruption to our infrastructure or other users.

5. Fair Use Enforcement

Fair use is determined at the discretion of the Glitch Servers administration team. We will assess usage patterns and may take action if we determine that your use of the services is excessive or abusive. Actions we may take include:

  • Issuing a warning or notification to adjust your usage.
  • Temporarily disabling or limiting certain features to reduce resource consumption.
  • Requesting that you upgrade to a higher service tier to better accommodate your usage needs.
  • Suspending or terminating your services (without any form of refund for paid services) without prior warning in cases of severe or persistent abuse where immediate action is required.

6. Free Trials and Initial Refund Window Abuse

We offer free trials and initial refund windows to allow users to evaluate our services. However, we reserve the right to refuse service or deny refunds in cases where:

  • Free trials are used to exploit or abuse our services beyond the intended evaluation purpose.
  • Initial refund windows are used to avoid payment obligations while using services extensively.
  • Users engage in behavior that we determine is intended to misuse or exploit the refund process.

7. Monitoring and Enforcement

We actively monitor network traffic to ensure compliance with this Fair Use Policy. Clients found in violation may receive a warning, face temporary throttling of their network speeds, or, in severe cases, account suspension. We prioritize open communication and will endeavor to contact any client found in breach of this policy before taking action.

8. Queries and Clarifications

If you’re unsure about any activity or usage, please contact our support team. We are here to help, and our goal is to ensure every client has the resources they need while maintaining the integrity and performance of our network.

9. Policy Review

Glitch Servers reserves the right to review and modify this Fair Use Policy periodically to adapt to changing technologies, challenges, and client needs. Clients will be notified of any significant changes.

10. Customer Responsibility for Customer’s Users

Each Glitch Servers customer is responsible for the activities of its users and, by accepting service(s) from Glitch Servers, you agree to ensure you and your customers abide by this fair use policy at all times.

Updated 23/11/2024
 
 

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